Delinquent and uncollectible patient accounts are an increasing reality in current healthcare practices. With the changing costs of healthcare, patients are bearing responsibility for more of their healthcare costs, meaning physicians must collect more from their patients. Physicians typically receive payment for services directly from health insurance carriers; this third-party payer model does not address delinquent patient accounts.
Powered by mPay Gateway, NetPay electronically collects deductibles, out-of-pocket patient payments and co-pays before the patient leaves the office. The software captures patient payment authorization at the point of service for automatic and immediate collection of patient balances upon receipt of a remittance advice from the patient’s insurance typically 30 days later. This occurs without the practice ever sending a bill to the patient. According to John Wallace, senior vice president for mPay Gateway, “NetPay speeds the patient payment and collection process saving practices time and money by actually preventing the overdue and uncollectible patient accounts that are so costly. We have seen practices cut their patient payment receivables in half using the mPay Gateway product.”
Integrating the NetPay application with NetPracticePM simplifies implementation and the time to go live. “We’re excited to offer this much-needed functionality to our NetPracticePM clients as part of our NetTools productivity suite,” said Dianna Santillanes, product manager for Noteworthy’s practice management software. “It integrates seamlessly into NetPracticePM and simplifies the whole payment process. It brings unprecedented benefits to all our customers.”
